At Active Style Store, we’re committed to getting your adventure-ready activewear to you efficiently and ensuring complete satisfaction with every purchase. Below you’ll find all the details about our shipping options and straightforward returns process.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to suit your needs:

  • Standard Shipping (£12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after dispatch
    • Includes tracking and insurance
  • Free Shipping (Orders over £50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after dispatch
    • Basic tracking included

Please Note: We ship worldwide except to certain Asian countries and remote locations. Delivery times may vary during peak seasons or due to customs processing in your country.

Our Hassle-Free Returns Policy

We stand behind the quality of our performance wear. If your activewear doesn’t meet your expectations, our simple 3-step returns process has you covered.

Eligibility for Returns

We accept returns and exchanges within 15 days of delivery for most items in original condition with tags attached. This includes:

  • Blouses
  • Button-up shirts
  • Long sleeves
  • T-shirts
  • Tracksuit trousers
  • Walking trousers

Non-Returnable Items: For hygiene reasons, we cannot accept returns on underwear, swimwear, or final sale items unless they are faulty.

Simple 3-Step Return Process

Step 1: Initiate Your Return

Email our customer care team at [email protected] within 15 days of receiving your order. Include:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer a refund or exchange

Return Request Template:

Subject: Return Request – Order #[Your Order Number]

Dear Active Style Store Team,

I would like to request a return/exchange for my recent order:

Order Number: [Insert] Item(s) for Return: [Product Name, Size, Color] Reason for Return: [Fit/Quality/Other] Preferred Resolution: [Refund/Exchange for Size ___/Exchange for Product ___]

Please advise next steps.

Best regards,
[Your Full Name] [Your Email Address]

Step 2: Package & Ship

Once approved, you’ll receive return instructions including our address:

Active Style Store
37 Arbor Cl, Woods Ln
Derby, GB DE2N 4AH

Packaging Instructions:

  • Pack items securely in their original packaging
  • Ensure all tags are attached
  • We recommend using a tracked shipping service

Important: Customers are responsible for return shipping costs unless the item is faulty or incorrect. We cannot be responsible for lost returns.

Step 3: Receive Your Refund or Exchange

Upon receipt and inspection (typically within 3-5 business days):

  • Refunds: Issued to your original payment method within 5-7 business days. International refunds may take 7-10 business days to appear on your statement.
  • Exchanges: Shipped within 1-2 business days after approval. Standard shipping fees apply for replacement items.

Special Circumstances

Faulty or Incorrect Items

If you receive a defective item or incorrect product, contact us immediately at [email protected]. We’ll cover return shipping costs and expedite your replacement.

International Returns

For our global customers outside the UK:

  • Mark the package as “RETURNED GOODS” to avoid customs charges
  • Original shipping fees are non-refundable
  • Refunds will be issued in GBP and may be subject to exchange rate fluctuations

Performance Wear Guarantee

We rigorously test all our activewear, from walking trousers to long-sleeve shirts, to ensure they withstand your adventures. If you experience unusual wear or performance issues outside normal use, contact us – we may offer repair or replacement even outside the standard return window.

For any questions about our shipping or returns policy, our adventure-ready customer service team is here to help at [email protected].