At Active Style Store, we stand by the quality of our performance wear just as we stand by our commitment to your satisfaction. If your activewear doesn’t meet your expectations, our straightforward returns process ensures you can shop with confidence.

Our Returns Promise

We accept returns and exchanges within 15 days of delivery for most items in original condition with tags attached. Your adventure-ready gear should fit perfectly and perform flawlessly – if it doesn’t, we’ll make it right.

Note: For hygiene reasons, we cannot accept returns on underwear, swimwear, or final sale items unless faulty. All other products from our collections (blouses, button-up shirts, long sleeves, t-shirts, tracksuit trousers, and walking trousers) are eligible for returns.

Simple 3-Step Return Process

Step 1: Initiate Your Return

Email our customer care team at [email protected] within 15 days of receiving your order. Include:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer a refund or exchange
Return Request Template: Subject: Return Request – Order #[Your Order Number] Dear Active Style Store Team, I would like to request a return/exchange for my recent order: Order Number: [Insert] Item(s) for Return: [Product Name, Size, Color] Reason for Return: [Fit/Quality/Other] Preferred Resolution: [Refund/Exchange for Size ___/Exchange for Product ___] Please advise next steps. Best regards, [Your Full Name] [Your Email Address]

Step 2: Package & Ship

Once approved, you’ll receive return instructions including our Derby address:

Active Style Store
37 Arbor Cl, Woods Ln
Derby, GB DE2N 4AH

Pack items securely in their original packaging with all tags attached. We recommend using a tracked shipping service as we cannot be responsible for lost returns.

Step 3: Receive Your Refund or Exchange

Upon receipt and inspection (typically within 3-5 business days), we’ll process your request:

  • Refunds: Issued to your original payment method within 5-7 business days. International refunds may take 7-10 business days to appear on your statement.
  • Exchanges: Shipped within 1-2 business days after approval. Standard shipping fees apply for replacement items.

Return Shipping Information

Customers are responsible for return shipping costs unless the item is faulty or incorrect. For exchanges to different products, price differences will be calculated and charged/refunded accordingly.

Faulty or Incorrect Items

If you receive a defective item or incorrect product, contact us immediately at [email protected]. We’ll cover return shipping costs and expedite your replacement.

International Returns

For our global customers outside the UK, please note:

  • Mark the package as “RETURNED GOODS” to avoid customs charges
  • Original shipping fees are non-refundable
  • Refunds will be issued in GBP and may be subject to exchange rate fluctuations

Performance Wear Guarantee: We test all our activewear rigorously, from walking trousers to long-sleeve shirts, to ensure they withstand your adventures. If you experience unusual wear or performance issues outside normal use, contact us – we may offer repair or replacement even outside the standard return window.

For any questions about our returns policy, our adventure-ready customer service team is here to help at [email protected].